SmartMoving is the most widely reviewed CRM for moving companies, with a 4.9 rating across 143 Capterra reviews and more than 2,200 moving company operations using it. It runs leads, estimates, dispatch, crews and payments well. Phones are where many SmartMoving users still lose jobs: the call that rings while everyone’s on a job, the web lead nobody calls back for two hours, and the list of old quotes nobody has time to dial.
MoverPhone fills those gaps and keeps SmartMoving as the place your team works.
What MoverPhone adds to SmartMoving
| SmartMoving on its own (Oct 2026) | With MoverPhone | |
|---|---|---|
| Answering inbound calls | Call tracking and sales scripts; Smart Scout AI receptionist as a paid add-on | AI receptionist answers every call 24/7, qualifies the move and books the estimate |
| Calling new web leads back | Click-to-call through RingCentral, one call at a time | Parallel dialer calls new leads in seconds, up to 4 lines at once |
| Working old quotes and lists | Manual | Power and parallel dialing with voicemail drop and local caller ID |
| New leads to call | Your lead providers | 100 to 500 prospect leads a month included, in your ZIP codes |
| Call records | Logged calls; recordings on higher RingCentral plans | Recording, transcript, summary and lead score on every call |
| Compliance | — | DNC scrubbing and calling-hour fences by time zone |
How it works
Inbound: every call answered and logged in SmartMoving
- A customer calls your number. MoverPhone’s AI receptionist answers on the first ring, in your company’s name.
- It asks your estimators’ questions: move date, origin and destination, home size, floors and stairs, special items, packing and storage.
- It books an in-home or virtual estimate on your calendar, or transfers the call live to a rep if the customer asks.
- The lead appears in SmartMoving with the move details, the call transcript, a summary and the lead source, so your estimator sees everything before the survey.
- Existing customers, crew applicants and vendors are routed to the right person instead of creating junk leads.
Outbound: new leads called back in seconds
When a quote request arrives from your website or a lead vendor, the race starts. Lead vendors often send the same request to several movers; Moving.com matches each customer with up to four. Research published in Harvard Business Review found companies that responded within an hour were about seven times as likely to qualify a lead as those that waited longer.
With two-way sync (Scale and Pro), MoverPhone sees the new SmartMoving lead and calls it back within seconds through the parallel dialer. Reps only talk to people who pick up; voicemails get a pre-recorded message in the rep’s voice; outcomes are logged back to SmartMoving.
Prospect lists and old quotes
Slow week? Load quotes that didn’t book, past customers or MoverPhone’s included prospect leads into the dialer and work them at up to 4x speed. Anyone who books becomes a normal SmartMoving opportunity.
MoverPhone vs Smart Scout
Smart Scout is SmartMoving’s own AI sales assistant, and it’s a good choice if you only need inbound calls answered and want to stay entirely inside SmartMoving. It answers 24/7, handles several calls at once, supports 10 languages, matches callers to existing leads and drafts estimates for your team to review.
Choose MoverPhone if you also need to:
- Call web leads and lead-vendor leads back automatically, before competitors do
- Dial lists with power or parallel dialing
- Get prospect leads in your service area every month
- Use one system for inbound and outbound, with the same numbers, recordings and reports
Setting up the SmartMoving integration
- Book a demo. We’ll look at your current call flow, numbers and lead sources.
- Connect SmartMoving. We set up the connection with your SmartMoving account and map lead sources and branches.
- Train the AI on your business: services, service area, rates, minimums, calendar slots and transfer rules.
- Test with your own calls. Call in as a customer and check the lead in SmartMoving.
- Go live. Forward your main line or port your numbers, and turn on instant callbacks for web leads.
Pricing
MoverPhone plans start at $99 per user a month (Starter) with 180 AI minutes, 100 prospect leads and one-way CRM sync. Scale ($299 per user) adds 1,500 AI minutes per user, parallel dialing up to 2x and two-way CRM sync. Pro ($499 per user) adds parallel dialing up to 4x and 10,000 AI minutes per user. Your SmartMoving subscription is separate. See pricing.
Frequently asked questions
Does SmartMoving have an AI receptionist?
Yes. SmartMoving sells Smart Scout, a paid add-on that answers inbound calls 24/7, creates leads and drafts estimates for review. It's inbound only. MoverPhone covers both directions: an AI receptionist for inbound calls plus a power and parallel dialer and prospect leads for outbound, all syncing to SmartMoving.
Does SmartMoving have a dialer?
SmartMoving supports click-to-call through RingCentral, with calls logged on the opportunity. As of October 2026 it doesn't document a power or parallel dialer for working lists or calling many web leads quickly. MoverPhone adds parallel dialing up to 2x on Scale and 4x on Pro.
Does SmartMoving have an API?
Yes. SmartMoving offers a free Lead API for sending leads in, a free read-only Open API, and a Premium API ($149 a month from SmartMoving) with full read and write access and webhooks. These are what let phone systems and lead sources connect to SmartMoving.
Do I have to stop using RingCentral?
No. You can keep RingCentral for desk phones and use MoverPhone for AI answering and outbound dialing, or move your numbers to MoverPhone entirely. We'll map it out in the demo.
What's the difference between one-way and two-way sync?
On Starter, MoverPhone sends new leads, call summaries and booked estimates into SmartMoving (one-way). On Scale and Pro, sync is two-way, so MoverPhone also reacts to what happens in SmartMoving, such as calling a new lead back the moment it's created.
How long does setup take?
Most movers go live in a few days. We connect SmartMoving, load your services, service area, rates and calendar rules, and you test with your own calls before forwarding your main line.